Customer Services Officer

Job Description

You will be responsible for planning, monitoring and controlling all activities relevant to passenger services - departure, transfers and customer care handlings at the terminal - to ensure consistent customer service delivery. Ensure maintenance of on time performance at the highest level and that all staff members, under jurisdiction, adhere to safety regulations and maintain discipline as per the company’s policy.
Measure the performance of each unit by conducting service audits periodically and gives feedback to the supervisors and frontline staff.
Minimizes operational discrepancies during the shift through proper planning, organizing and monitoring of all activities at check-in, boarding, transfer desk, special handling, arrivals, system control and baggage services.
Reduces operational costs by curtailing overtime hours through cross-utilizing available resources from different areas.
Coaches, motivates and develops supervisors and frontline staff in order to accomplish high morale, discipline and grooming standard of the team. Ensures staff members are strictly complying with the safety and security procedures.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you:
An ideal candidate will have a minimum of relevant Vocational, Tertiary or Trade qualification and 6 years of job-related experience or Bachelor’s Degree and 4 years of job-related experience.
Experience in a Supervisory role.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills.
Ability to foster teamwork among team members.
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.